Service Level
As a subscriber to the ClearVault Backup Service, you can expect:

• Unlimited telephone support from 7 am to 5:30 pm PST or 10 am to 8:30 pm EST
  
• Unlimited diagnostics over the Internet


• Unlimited email support, an acknowledgement will be sent within 24 hours, excluding weekends and statutory holidays.


• Unlimited Internet self-help, 24/7.