 |
Service
Level
As
a
subscriber
to
the
Maintenance and Service
Plan,
you
can
expect:
- Unlimited
telephone
support
from
7 am
to
5:30 pm PST or 10 am to 8:30 pm EST
- Unlimited diagnostics over the Internet or direct modem connection.
- Unlimited
email
support,
an
acknowledgement
will
be
sent
within
24
hours,
excluding
weekends
and
statutory
holidays.
- Unlimited
Internet
self-help,
24/7.
- Unlimited
updates
to
the
software,
fee
schedules
and
insurance
carrier
data.
-
3
onsite
emergency
repairs
at
no
additional
charge.
|
