Support Performance Statistics & Annual Survey
Performance Statistics
| Will you recommend ClearDent? | Yes | Not Sure | No | |
|---|---|---|---|---|
| 2010 2009 2007 2006 2005 2004 |
91% 99% 96% 97% 98% 97% |
8% 1% 4% 3% 2% 3% |
1% 0% 0% 0% 0% 0% |
|
| Response Time | Excellent | Very Good | Satisfactory | Unacceptable |
|
2010 2009 2007 2006 2005 2004 |
26% 85% 77% 73% 50% 84% |
62% 12% 17% 21% 46% 11% |
11% 3% 4% 6% 4% 5% |
1% 0% 2% 0% 0% 0% |
| Problem Solving Time | Immediately | Same Day | Takes Longer | Never |
|
2010 2009 2007 2006 2005 2004 |
59% 72% 69% 74% 30% 80% |
38% 28% 30% 26% 70% 20% |
3% 0% 1% 0% 0% 0% |
0% 0% 0% 0% 0% 0% |
| Support Quality | Excellent | Very Good | Satisfactory | Poor |
|
2010 2009 2007 2006 2005 2004 |
54% 87% 80% 84% 87% 81% |
41% 13% 17% 14% 12% 17% |
4% 0% 2% 2% 1% 2% |
1% 0% 1% 1% 0% 0% |
| Overall Satisfaction | Completely Satisfied | Somewhat Satisfied | Somewhat Dissatisfied | Completely Dissatisfied |
|
2010 2009 2007 2006 2005 2004 |
74% 84% 88% 94% 90% 86% |
23% 16% 10% 5% 10% 14% |
3% 0% 1% 1% 0% 0% |
0% 0% 1% 0% 0% 0% |
Annual Survey
Online survey closed until April 2012.