Signature Dental is a small general dentistry practice located in Edmonton, Alberta that has been in business for 11 years. Before switching to ClearDent, they were not yet fully paperless and were becoming increasingly aware of the shortcomings of their current setup.
Signature Dental’s practice management software no longer met their needs, and the problem was three-fold.
Keeping in mind the the functionalities they needed, Signature Dental also wanted their software to have:
Signature Dental discovered ClearDent at Pacific Dental Conference (PDC), and the more the team learned about the software, the more it became clear that it was a perfect fit.
“ClearDent is literally the backbone of the clinic and helps streamline so many different areas that it saves us time that can now be spent with patients and providing better care. You can definitely see that thought was put into each area in the software to see how each function is actually used,” explains Lindsay.
“As we are a small clinic, we need to be able to have a team that is trained in many different administration duties whether you are an assistant, hygienist or dentist, and ClearDent has helped us create that environment so we are very thankful,” says Lindsay. Features like a color-coded interface and automated EOB and COB allow the whole team to easily book appointments, enter treatment plans, bill patients, and more as needed. The electronic patient charting provides clarity and reduces communication errors between the clinical and administration sides. The ability to be able to complete treatments and enter treatment details from the operatory then seamlessly transition to the front desk means fewer errors, more productivity and a much better patient experience.
Both Signature Dental and their patients have been enjoying ClearDent’s communications tool, ClearConnect. The majority of their patients confirm their appointments immediately by clicking the link in the text or email or replying directly, reducing no-shows and late cancellations. “90% of our patients have expressed that they love the reminders and the ability to text us and have a conversation with us”, says Lindsay. Instant 2-way text messaging to individuals or groups of patients has opened up a new path for communication that is proving to be very popular.
Automated EOB and COB makes coordinating with insurance companies painless, and streamlines checkout and collection. The team can see patients’ coverage immediately and provide accurate estimates of what the patient owes instantly. “When we’re able to collect immediately, it cuts our accounts receivables down immensely,” says Lindsay.
With the ability to easily see production and collection trends, the team can stay on course and can quickly recognize opportunities for improvement in a variety of different areas that affect the bottom line. “The graphs make it extremely easy to understand, and Dr. Bustamante loves the breakdown for dollars/hour,” adds Lindsay.
Signature Dental loves the ability to send documents right from the software. Password-protection and encryption allow the team to keep patient information safe and secure. Lindsay says that “it’s amazing that we do not have to sign up and pay for ANOTHER third-party program just to send information to another dental office.”
With ClearDent, Signature Dental’s production is up by approximately $10,000 to $15,000 per month. Using the software, the team is able to chart the patient’s mouth and outline a clear treatment plan easily and quickly. Plus, with email reminders and convenient patient communication methods such as texting, Signature Dental has seen an increase in appointments for overdue patients, bringing in a steady flow of traffic.
ClearDent gives the team the ability to not only schedule appointments but also block off certain times or whole days. Booking recalls in advance is made simple with 3-month, 4-month, and 6-month options. As well, the drag-and-drop feature in the scheduling tool is simple to use, and automated confirmations and recalls help save a lot of time.