LifePath Wellness International, based in Chestermere, Alberta, is one of the largest clinics in the region, featuring over 300 dental and wellness services, 20 operatories, and a team of more than 50 dedicated providers and staff. With a commitment to comprehensive family care led by Practice Director Craig Hayes and a team of experienced professionals, LifePath serves as a cornerstone of the community. Since its founding, LifePath has focused on creating a welcoming, reliable, and comfortable environment for its patients.
In the fast-paced environment of comprehensive wellness practices, data integrity is non-negotiable. LifePath Wellness encountered a major issue when their primary fee guides, with hundreds of critical modifications, were lost from their ClearDent system. The issue occurred when the previous year’s fee guides were accidentally selected and inadvertently altered all code prices. Without these guides, the practice’s ability to perform procedures, bill accurately, and maintain operations was severely jeopardized.
The stakes were high: the absence of the fee guide would result in operational downtime, revenue loss, and significant stress for both the team and their patients. Quick recovery was essential.
Fortunately, LifePath Wellness had subscribed to ClearVault, a robust cloud-based backup solution designed to ensure secure, compliant, and reliable data management. Thanks to ClearVault’s automated daily backups and stringent compliance with Canadian privacy laws, ClearDent’s support team was able to swiftly restore the lost data with just one call. Within a few hours, the team had everything back up and running, minimizing disruptions and ensuring the practice could continue serving patients without significant delays or lost revenue. The solution’s comprehensive backup system and audit trail not only facilitated the recovery of the fee guide but also enabled the team to identify and address the root cause of the issue efficiently.
ClearVault’s built-in backup solution ensured that LifePath Wellness avoided the catastrophic consequences of prolonged downtime:
Craig Hayes and his team at LifePath Wellness were spared the stress and financial implications of losing critical data because of ClearVault. This incident highlights a universal truth for practices: Data is the new gold. Losing it could mean losing your ability to operate and generate revenue. Buildings can burn down, offices can flood, and accidents happen—but ClearVault ensures that your practice’s data is always secure and recoverable.
For practices like LifePath Wellness, ClearVault is not just a backup solution—it’s a security blanket, safeguarding operations and patient care.
