In 2021, Dr. Dylan Olver, a passionate dentist dedicated to patient education and innovative dental practice, became the owner of the Fairview Dental Centre in Vancouver, BC, which was an early adopter of ClearDent. Dr. Olver’s journey with the clinic began in 2017 after completing his Doctor of Dental Medicine at UBC. From its inception, the practice fostered the philosophy that a picture is worth a thousand words, especially in patient care – making patient education a top priority.
Today, that philosophy is supported not just inside the operatory, but beyond the clinic walls using the latest in Cloud technology. With the introduction of ClearDent Link, Fairview Dental has expanded how it works, giving doctors and staff secure, reliable access to the practice at anytime, from anywhere. For Dr. Olver, this addition hasn’t meant reinventing workflows — instead, it’s delivered something just as valuable: convenience and flexibility.
From Early Adoption to Remote Accessibility
His first impressions from his early days at Fairview Dental highlighted ClearDent’s user-friendliness, especially in charting, imaging, and accessing patient history. According to Olver, “Compared to other software like PowerPractice, ClearDent stood out for its ease of use, comprehensive features, and streamlined scheduler. Its odontogram and imaging integration capabilities were particularly appealing, enhancing the practice’s educational philosophy.”
Upon taking over the practice, Dr. Olver was already familiar with ClearDent having used it for five years, making the transition to ownership that much smoother. He was also aware of ClearDent’s upcoming product roadmap, and looked forward to ClearDent’s Cloud solutions, ClearConnect, and Online Booking.
Recently, ClearDent Link has become the latest step along Fairview Dental’s journey. Previously, they relied on remote desktop tools like TeamViewer, which were clunky, limited to a single terminal, and prone to downtime. With Link, the team can log in from any device, at any time, without those frustrations.
Comparative Advantages and Valuable Retention
Before, Dr. Olver considered other practice management software. However, the intuitive nature of ClearDent, coupled with its robust features, solidified his decision to retain it during the practice transition. As an owner, the comprehensive reporting tools within ClearDent have proven invaluable, offering insights into production averages per procedure and staff performance – things he hadn’t been as focused on when he was an associate. And knowing that ClearDent had a clear product roadmap that would power the practice today and into the future, it was a no-brainer.
Daily Impact: Straightforward, Reliable, Convenient
ClearDent is used daily at Dr. Olver’s practice for patient education, imaging workflows, and easy access to patient histories. The practice has successfully integrated ClearDent into their unique workflow, emphasizing the importance of dental photography for comprehensive records. Their unique approach to patient education using ClearDent’s software has allowed the practice to attract 3-4 new patients weekly without advertising — showing the power of client reviews, referrals, and word-of-mouth.
ClearDent Link builds on that foundation with its biggest impact being everyday convenience:
Equally important, Link didn’t require a steep learning curve. Implementation was smooth, setup was straightforward, and the user experience mirrored what the team already knew from ClearDent On-Prem. For Dr. Olver, it wasn’t about changing how his practice operates but extending flexibility to his team without disruption.
Long-Term Vision and Impact on Patient Relationships
Looking to the future, Dr. Olver envisions moving the practice to the ClearDent Cloud platform to leverage analytics and data-driven insights, plus all the other benefits of a full Cloud solution. The anticipated features, such as cloud-based services, client engagement and online booking, promise to further streamline workflows, reduce administrative burdens, and grow the practice.
ClearDent has significantly impacted patient relationships, efficiency, and service quality at the practice. The software’s forms and automation relieve the front desk of significant workloads, allowing the team to focus more on patient care. Dr. Olver’s treatment philosophy relies heavily on ClearDent’s workflow, especially in educating patients through detailed imagery and records.
Personal Insight and Advice
A standout moment for Dr. Olver was realizing how ClearDent enabled his hygienist team to meticulously update and record dental changes, supporting the practice’s educational approach. His advice to other practices is pragmatic: “Think about how much remote access your team really needs. ClearDent Link won’t change how you treat patients in the chair, but it will give you peace of mind and flexibility. For us, it’s not about efficiency gains — it’s about reliability and the freedom to work when and where you need to.”
Conclusion
Dr. Olver’s dental practice exemplifies how embracing innovative technology like ClearDent can transform patient care, improve operational efficiency, and support long-term growth. ClearDent’s comprehensive features and user-friendly interface have made it an indispensable tool for Dr. Olver, allowing him to stay true to his philosophy of education through imaging and ensuring his practice remains at the forefront of dental care innovation.
With ClearDent Link now part of the story, Fairview Dental has extended its capabilities beyond the four walls of the practice. The result isn’t flashy — it’s straightforward, effective, and dependable. For Dr. Olver, that’s the biggest benefit: convenience that makes dentistry easier to manage, anytime, anywhere.
