Located in the heart of North Vancouver, Park & Tilford Dental has been a trusted part of the North Shore community since 1988. Known for its comfortable, family-friendly approach and modern care philosophy, the practice offers a wide range of services—from general dentistry and implants to cosmetic procedures and clear aligner therapy. Their mission is to provide efficient, compassionate care in a welcoming environment, with a strong focus on long-term patient relationships.
Dr. Laura Schmidt – Owner & Principal Dentist
Dr. Laura Schmidt took ownership of Park & Tilford Dental in 2022, bringing nearly a decade of experience and a leadership mindset rooted in both dentistry and business. A graduate of UBC’s Doctor of Dental Medicine program, Laura is deeply connected to the community she serves, living locally with her husband and two young children. With a passion for efficiency, growth, and innovation, she leads her team with a strong operational focus and a drive to elevate patient care.
All the tools your team needs to run smoother, deliver better care, and grow with confidence—built into one intuitive platform.
When Dr. Schmidt assumed ownership of the practice, she inherited a server-based software system and a largely paper-based workflow. As a dentist who had previously used other systems, she immediately recognized the inefficiencies and time-consuming processes that were bogging down her team.
“Switching from paper to digital charting was one of the first things we did,” she explained. With a 15-person staff and a busy, six-day-a-week schedule, outdated systems simply weren’t going to cut it. The administrative load—especially when handling new patient intakes—was heavy, and internal communication required staff to move physically between rooms. It was clear that the practice needed a more efficient, modern, and scalable solution to support growth and reduce friction in day-to-day operations.
Dr. Schmidt selected ClearDent as her practice management platform, citing its user-friendliness, accessible support, and integrated tools as key differentiators. Having experienced other software before, she found ClearDent easy to deploy—and more importantly, her team learned and adapted quickly.
The digital charting transition was seamless: “With minimal support, we were able to incorporate it quite quickly.” But the impact didn’t stop there. Adding ClearChat, ClearDent’s internal messaging system, eliminated the need for verbal handoffs and made behind-the-scenes communication more polished and private. “It really enables a more polished experience for the patient,” Dr. Schmidt shared, noting how the clinical-to-admin handoffs now feel seamless.
ClearDent also simplified and clarified treatment planning and front desk coordination. From the clinical room to the reception desk, everyone knows what was done, what’s next, and how to keep the patient on track.
The shift to ClearDent has empowered Dr. Schmidt and her team to operate with greater clarity, efficiency, and professionalism. Her favorite feature? The reporting.
“It’s really easy to pull up A/R reports, track rebooking trends, and identify where treatment has been missed. It makes it easier to chase patients and get them back in,” she explained. For a dentist who sees herself as an entrepreneur as much as a clinician, visibility into business performance is critical: “We are entrepreneurs who happen to know dentistry. Knowing your numbers is number one.”
The ClearDent support ecosystem has also been a huge asset. Between training, the Help Centre (ClearDent’s help portal), and tutorial videos, Dr. Schmidt‘s team is always learning. “You always pick up something new that makes your job easier.”
Looking ahead, she’s especially excited about ClearDent’s Online Booking and Cloud platform. With 50 to 100 new patients per month, Online Booking will help reduce admin workload and allow the front desk to focus more on in-practice interactions. “I’m excited to alleviate that time so my admin team can really focus on the person standing in front of them.”
She also sees tremendous potential in ClearDent Cloud. “We still use server-based systems and it’s bulky. The idea of logging in remotely to prep for Monday night is a huge advantage. The Cloud will reduce stress and make us more flexible.”
Dr. Schmidt encourages practices to stay current and make the most of their software. “Get training, use the videos, and keep exploring—there’s so much in there.” Her advice to others? Don’t wait to modernize.
“ClearDent stays on top of the trends. They listen to dentist feedback and have their finger on the pulse of what’s going on. We’re an independently owned small business—and so is ClearDent. We get each other.”
Park & Tilford Dental’s journey is a powerful example of how the right technology partner can simplify operations, empower staff, and unlock future growth.
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