Cougar Ridge Dental is a family-oriented dental clinic located in Calgary, Alberta. Known for its compassionate approach, the clinic offers a comprehensive range of dental services, including pediatric, general, cosmetic, and surgical dentistry. The team prides itself on delivering high-quality care using the latest technology and techniques. Their mission is to ensure that every patient receives modern, effective treatment in a welcoming, trusted environment where comfort and well-being are a priority.
Mandi Carter – Office Manager
Mandi Carter brings years of experience managing dental practices and working with a variety of dental software systems. She has a strong background in optimizing workflows, improving team efficiency, and supporting high standards of patient care. Since joining Cougar Ridge Dental, Mandi has dedicated her time to modernizing operations, improving team communication, and enhancing the overall patient experience through thoughtful process improvements.
All the tools your team needs to run smoother, deliver better care, and grow with confidence—built into one intuitive platform.
When Mandi joined Cougar Ridge Dental, the practice was in the midst of a significant transition. The clinic had recently changed ownership after experiencing financial challenges, partly due to operational inefficiencies. Much of this stemmed from the outdated, overly complex software the clinic relied on for daily tasks. “The amount of time it took to do a basic task was unreasonable. The software was just costing the practice so much money in inefficiency,” Mandi explained. Staff members faced frustration daily, needing to navigate multiple unnecessary steps to complete even the simplest functions, which impacted morale and productivity. These challenges underscored the urgent need for a solution that could support both the team’s efficiency and the clinic’s financial health.
With extensive experience using multiple dental software systems, Mandi knew ClearDent was the right choice. “Hands down, ClearDent is the most efficient,” she said. Mandi believes that software plays a critical role in the success of any dental practice, and she was confident that ClearDent’s all-in-one solution would address the clinic’s needs. The owner dentist, who also had prior positive experience with ClearDent, fully supported the decision. Together, they prioritized making the change.
The transition to ClearDent went smoothly despite the complexity of migrating data from their previous system. ClearDent’s team provided outstanding support, proactive communication, and tailored guidance that kept the implementation on track. “It was a daunting task to change from Dentrix to ClearDent, but ClearDent’s team provided great communication and support,” Mandi noted. Staff adapted quickly thanks to ClearDent’s intuitive, user-friendly design. Features like integrated reporting, treatment planning, and seamless front-to-back office communication immediately began making a difference. The reporting tools, in particular, helped the team save time and reduce frustration when generating essential business insights.
Since implementing ClearDent, Cougar Ridge Dental has seen substantial improvements across all areas of the practice. “Our schedule is fuller, we can pull up lists of patients quickly, and booking is more efficient every single week,” Mandi shared. Staff are able to access patient information and treatment plans easily, leading to faster decision-making and better-coordinated care.
ClearDent’s sticky notes and customizable alerts allow the team to personalize patient experiences, remembering personalized details like a patient’s preference for a pillow or blanket during treatment. This thoughtful attention to patient comfort has not gone unnoticed. “We’ve already gotten gifts from patients because they’ve been so thankful for how we’ve treated them,” Mandi said. The ability to manage benefits accurately and efficiently has also led to increased patient satisfaction and referrals.
Another major benefit has been the clarity of treatment planning. “The fact that you can see the treatment plan from the appointment, patient file, and chart — and see notes, approvals, and what’s booked — makes everything so clear. It’s a huge help,” Mandi explained. The team no longer faces the guesswork or confusion that came with their previous software. ClearDent has streamlined their operations and improved morale.
Looking ahead, Mandi and the team are excited to explore ClearDent’s online booking tool, which they see as an important next step in supporting the clinic’s growth. They believe it will help fill the schedule even more effectively and provide added convenience for patients who prefer digital options.
Mandi encourages other dental practices to embrace change and consider modern solutions that can transform daily operations. “I know it’s overwhelming to think about changing your dental software because everything depends on it, but I 100% believe it is worth it to switch to ClearDent. It’s so efficient, user-friendly, and worth every penny for the ability to run a practice well.”
Cougar Ridge Dental’s experience demonstrates how modern, integrated software like ClearDent can drive real improvements in efficiency, patient satisfaction, and business success, setting a strong foundation for long-term growth.
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