How ClearDent’s Integrated Online Booking Transformed Promontory Heights Dental’s Efficiency and Patient Experience

About 

Promontory Heights Dental is a boutique, family-owned dental clinic located in Chilliwack, British Columbia. Committed to delivering exceptional dental care with a modern touch, the clinic offers a comprehensive range of services, including general dentistry, surgery, implants, Invisalign, Botox, and more. Their goal is to provide each patient with high-quality care in a relaxed and trusted environment, fostering relationships built on respect, trust, and a proactive commitment to dental health. 

Meet the Team

Dr. Jehan Casey 

With 16 years of experience, Dr. Casey has owned Promontory Heights Dental for the past two years. She is passionate about providing high-quality dental care and continually invests in ongoing education and modern dental technologies to enhance patient experiences. 

Natalie D’Alesandro 

With 17 years in the dental field, Natalie serves as both a Certified Dental Assistant and Reception Coordinator. Her dual expertise bridges clinical and administrative functions. Natalie’s commitment to patient care and operational efficiency contributes significantly to the welcoming atmosphere and smooth operations of the clinic. 

See How Online Booking Increased Efficiency and New Patient Growth for Promontory Heights Dental

All the features you love from ClearDent, now enhanced with integrated online booking and seamless patient communication.

The Problem 

Before integrating ClearDent’s online booking system, Promontory Heights Dental faced several challenges that hindered their efficiency and made it harder for patients to access their services. Dr. Casey found that most online booking solutions did not integrate directly with their existing ClearDent software. This lack of integration would have required staff to manually transfer patient bookings from the online platform to the scheduler, leading to wasted time and potential errors. Dr. Casey recalled thinking, “That’s such a waste of time. Really, ClearDent should be doing this.” 

In the mean time, patients were unable to book appointments outside of office hours, resulting in missed opportunities and frustrating “phone tag” situations. This was particularly inconvenient for patients who remembered to schedule appointments late in the evening and for those who worked during weekdays. Furthermore, Promontory did not want to have to rely on multiple software systems for recalls, messaging, and scheduling as it would further complicate workflows and increase the likelihood of glitches and inefficiencies, which Dr. Casey had seen at other practices. She wanted her team to focus on learning one software and utilize all of its features and functionality for maximum efficiency.  

The Solution 

The turning point came when Dr. Casey received an email announcing ClearDent’s new integrated online booking system just before the Pacific Dental Conference in 2024. Excited about a solution that would seamlessly integrate with their existing software, she immediately reached out to ClearDent. “I was very, very excited when I heard ClearDent was doing this because I knew that would increase our efficiency and patient bookings” Dr. Casey said. 

The setup process was smooth and user-friendly. Natalie noted, “The setup was actually quite easy. With the ClearDent software, everything is very manageable.” There were minimal errors, and any necessary adjustments were quickly addressed during the beta testing phase. The integrated system allowed patients to book appointments directly into the scheduler in real-time, eliminating the need for manual data entry and avoiding double-bookings. This ensured that appointment slots were filled efficiently, even outside of regular office hours. 

Additionally, incorporating ClearMessaging in ClearConnect enabled instant communication with patients through text messages. Staff could confirm appointments, request additional information, and send personalized messages. Natalie explained, “It’s nice that we can just go in, right-click, and send a text message right away.” The unified platform not only streamlined administrative tasks but also enhanced the overall patient experience by making communication more efficient and personalized. 

The Results 

Since implementing ClearDent’s Online Booking and messaging system with ClearConnect, Promontory Heights Dental has experienced significant improvements in efficiency, patient satisfaction, and schedule optimization. Natalie shared, “When we finish in the evening, sometimes we’ll have an opening, and we’ll come in in the morning and see that the opening has been booked.” This automation both reduced the workload and helped to fill the schedule without extra effort. 

Patients appreciated the ability to book appointments at any time, especially outside of office hours. Dr. Casey emphasized, “It’s really valuable, especially for people who work during the week.” The convenience of choosing appointment times that suited them led to a significant reduction in cancellations. Natalie explained, “The cancellations for those patients that book the appointments online are actually very minimal because they book for the date that they know works for them.” 

The practice also saw an increase in new patient bookings, averaging a few new patients each week through the online system. Marketing efforts, including QR codes on flyers and social media promotion, could now point potential patients to a place where they could actually schedule an appointment, driving even more new patient growth. Patients expressed appreciation for the new system, finding it easy to use and in line with other online booking experiences in healthcare. “They’re very appreciative that we have introduced this system for them,” noted Natalie. 

In addition to the new online booking tools, improved communication through ClearMessaging allowed the team to quickly send personalized texts, gather necessary information, and confirm appointments. The ability to view text message histories ensured that all staff members were up-to-date on patient communications, reducing confusion and enhancing preparedness. Natalie said, “We have a template, and they get back to us right away.” 

By using ClearDent’s integrated practice management management and patient engagement solutions, Promontory eliminated the need for multiple software subscriptions, resulting in significant cost savings and better overall efficiencies. Dr. Casey highlighted, “It saves money for me as a business owner because then you’re not utilizing several subscriptions. It’s all in one.” 

Conclusion

The integration of ClearDent’s Online Booking and ClearConnect systems has transformed Promontory Heights Dental’s operations, enhancing both efficiency and patient satisfaction while driving practice growth through new patient acquisition. By embracing these tools, Dr. Casey and her team have streamlined appointment scheduling, improved communication, and provided patients with the convenience of booking appointments at their leisure. 

Dr. Casey offers this advice to other dental practices: 

“If you have a software solution, utilize every feature in it because it will improve processes and efficiency in the practice. It’s all about efficiency. And finding a program that provides all these services in one has been great.” 

Promontory Heights experience shows the significant advantages of embracing integrated dental software solutions. The practice has not only improved its operational efficiency but also enhanced the overall patient experience, setting a benchmark for modern dental care. 

"If you have a software solution, utilize every feature in it because it will improve processes and efficiency in the practice."