How to get patient feedback for your dental practice
There are many types of patients in the world. They range from enthusiastic go-getters that are eagerly awaiting your confirmation that they are cavity-free, to the slightly more apprehensive. Regardless of their disposition, understanding what your patients think of you and your team’s work is incredibly important. Understanding if someone enjoys, or even loves the work […]
Handling online complaints againsts your dental practice
Primum non nocere, or, do no harm, is perhaps the most important value that a doctor holds. It guides the methodology and informs the course of a patient’s treatment and care. While care providers are passionate about improving lives during every appointment, patients can experience, or believe, harm has been done to them. With dental clinics […]
Managing your online dental clinic reviews
85% of people consider online reviews just as trustworthy as a recommendation from someone they know. According to Zendesk, 90% of people are influenced by positive online reviews and 86% by negative reviews. Online research has become a major factor in people’s decision making, and online dental clinic reviews are no exception to this growing trend. Positive dental […]
The value of an omnichannel dental practice
Following the footsteps of the retail and finance industries, omnichannel healthcare is gaining traction. An omnichannel dental practice results in improved patient retention, increased revenue, and streamlined processes. What is omnichannel? Before we delve into what an omnichannel dental practice looks like, let’s talk about what omnichannel is. In Latin, “Omni” means “all.” Essentially, an […]
Improving patient retention for your dental clinic
When it comes to growing dental clinics, new patient acquisition is often what comes to mind but improving patient retention rates is just as important and crucial to the success of any dental clinic. Returning patients provide a greater return on investment. It costs 5 times more to obtain a new customer than it does to retain […]
Stop calling your patients from your dental office
For decades, the norm in dentistry has been calling patients with appointments and recall reminders. But is that the most efficient way of doing things? No, it isn’t. Communication has become faster and more personal with the advent of smartphones. As such, the way businesses need to communicate must adapt as well. Where newspapers, mail […]