[Trainer story] Finding over 10,000 incorrect payments
In his time before becoming a ClearDent trainer, Jim both trained practices on other dental software as well as worked in many dental offices. To say that he knows the ins and outs of running a dental practice would be an understatement. Recently, Jim reflected back on a time from a previous employer when he performed a routine check at a large dental practice he was training and found over 10,000 past payments that were incorrect.
That’s right… over 10,000!
How could there possibly be that many errors, you ask? Well, it happened as a result of years of errors with backdating payments as a result of adjustments to things like procedure codes or providers associated with payments. This means that potentially tens or hundreds of thousands of dollars had been misallocated, or uncollected over the years without anyone even noticing.
Right about now, you’re probably wondering if this could be happening at your practice, aren’t you?
There are 2 ways that Jim can suggest to make sure your practice is safe:
First, you can do daily checks and balances to ensure everything is correct and adds up the way it should. Jim recommends that each dentist in your practice signs off on their daily reports so that if a discrepancy does slip through, you can look back to the confirmed records to see how.
Second, you can take advantage of the tools that ClearDent has in place to prevent exactly this. ClearDent’s system is constantly scanning reports to look for ones that have been printed, changed, and not-reprinted. That way, when a change is made, it will point out that the change needs to be rectified before it can be considered complete.
Protect your practice finances both now and in the future. Make sure your financial ducks are in a row.