How ClearDent Helped Dr. Laura Schmidt Streamline Operations and Prepare for the Future

About

Located in the heart of North Vancouver, Park & Tilford Dental has been a trusted part of the North Shore community since 1988. Known for its comfortable, family-friendly approach and modern care philosophy, the practice offers a wide range of services—from general dentistry and implants to cosmetic procedures and clear aligner therapy. Their mission is to provide efficient, compassionate care in a welcoming environment, with a strong focus on long-term patient relationships.

Meet the Leader

Dr. Laura Schmidt – Owner & Principal Dentist

Dr. Laura Schmidt took ownership of Park & Tilford Dental in 2022, bringing nearly a decade of experience and a leadership mindset rooted in both dentistry and business. A graduate of UBC’s Doctor of Dental Medicine program, Laura is deeply connected to the community she serves, living locally with her husband and two young children. With a passion for efficiency, growth, and innovation, she leads her team with a strong operational focus and a drive to elevate patient care.

From streamlined workflows to simplified reporting and modern patient tools—discover how ClearDent helps independent practices thrive.

All the tools your team needs to run smoother, deliver better care, and grow with confidence—built into one intuitive platform.

The Problem

When Dr. Schmidt assumed ownership of the practice, she inherited a server-based software system and a largely paper-based workflow. As a dentist who had previously used other systems, she immediately recognized the inefficiencies and time-consuming processes that were bogging down her team.

“Switching from paper to digital charting was one of the first things we did,” she explained. With a 15-person staff and a busy, six-day-a-week schedule, outdated systems simply weren’t going to cut it. The administrative load—especially when handling new patient intakes—was heavy, and internal communication required staff to move physically between rooms. It was clear that the practice needed a more efficient, modern, and scalable solution to support growth and reduce friction in day-to-day operations.

The Solution

Dr. Schmidt selected ClearDent as her practice management platform, citing its user-friendliness, accessible support, and integrated tools as key differentiators. Having experienced other software before, she found ClearDent easy to deploy—and more importantly, her team learned and adapted quickly.

The digital charting transition was seamless: “With minimal support, we were able to incorporate it quite quickly.” But the impact didn’t stop there. Adding ClearChat, ClearDent’s internal messaging system, eliminated the need for verbal handoffs and made behind-the-scenes communication more polished and private. “It really enables a more polished experience for the patient,” Dr. Schmidt shared, noting how the clinical-to-admin handoffs now feel seamless.

ClearDent also simplified and clarified treatment planning and front desk coordination. From the clinical room to the reception desk, everyone knows what was done, what’s next, and how to keep the patient on track.

The Results

The shift to ClearDent has empowered Dr. Schmidt and her team to operate with greater clarity, efficiency, and professionalism. Her favorite feature? The reporting.

“It’s really easy to pull up A/R reports, track rebooking trends, and identify where treatment has been missed. It makes it easier to chase patients and get them back in,” she explained. For a dentist who sees herself as an entrepreneur as much as a clinician, visibility into business performance is critical: “We are entrepreneurs who happen to know dentistry. Knowing your numbers is number one.”

The ClearDent support ecosystem has also been a huge asset. Between training, the Help Centre (ClearDent’s help portal), and tutorial videos, Dr. Schmidt‘s team is always learning. “You always pick up something new that makes your job easier.”

Looking ahead, she’s especially excited about ClearDent’s Online Booking and Cloud platform. With 50 to 100 new patients per month, Online Booking will help reduce admin workload and allow the front desk to focus more on in-practice interactions. “I’m excited to alleviate that time so my admin team can really focus on the person standing in front of them.”

She also sees tremendous potential in ClearDent Cloud. “We still use server-based systems and it’s bulky. The idea of logging in remotely to prep for Monday night is a huge advantage. The Cloud will reduce stress and make us more flexible.”

Conclusion

Dr. Schmidt encourages practices to stay current and make the most of their software. “Get training, use the videos, and keep exploring—there’s so much in there.” Her advice to others? Don’t wait to modernize.

“ClearDent stays on top of the trends. They listen to dentist feedback and have their finger on the pulse of what’s going on. We’re an independently owned small business—and so is ClearDent. We get each other.”

Park & Tilford Dental’s journey is a powerful example of how the right technology partner can simplify operations, empower staff, and unlock future growth.

"’We're an independently owned small business—and so is ClearDent. We get each other.”

How ClearDent Transformed Cougar Ridge Dental’s Operations and Patient Care

About

Cougar Ridge Dental is a family-oriented dental clinic located in Calgary, Alberta. Known for its compassionate approach, the clinic offers a comprehensive range of dental services, including pediatric, general, cosmetic, and surgical dentistry. The team prides itself on delivering high-quality care using the latest technology and techniques. Their mission is to ensure that every patient receives modern, effective treatment in a welcoming, trusted environment where comfort and well-being are a priority.

Meet the Team

Mandi Carter – Office Manager

Mandi Carter brings years of experience managing dental practices and working with a variety of dental software systems. She has a strong background in optimizing workflows, improving team efficiency, and supporting high standards of patient care. Since joining Cougar Ridge Dental, Mandi has dedicated her time to modernizing operations, improving team communication, and enhancing the overall patient experience through thoughtful process improvements.

See How Cougar Ridge Dental Transformed Efficiency and Patient Experience with ClearDent

All the tools your team needs to run smoother, deliver better care, and grow with confidence—built into one intuitive platform.

The Problem

When Mandi joined Cougar Ridge Dental, the practice was in the midst of a significant transition. The clinic had recently changed ownership after experiencing financial challenges, partly due to operational inefficiencies. Much of this stemmed from the outdated, overly complex software the clinic relied on for daily tasks. “The amount of time it took to do a basic task was unreasonable. The software was just costing the practice so much money in inefficiency,” Mandi explained. Staff members faced frustration daily, needing to navigate multiple unnecessary steps to complete even the simplest functions, which impacted morale and productivity. These challenges underscored the urgent need for a solution that could support both the team’s efficiency and the clinic’s financial health.

The Solution

With extensive experience using multiple dental software systems, Mandi knew ClearDent was the right choice. “Hands down, ClearDent is the most efficient,” she said. Mandi believes that software plays a critical role in the success of any dental practice, and she was confident that ClearDent’s all-in-one solution would address the clinic’s needs. The owner dentist, who also had prior positive experience with ClearDent, fully supported the decision. Together, they prioritized making the change.

The transition to ClearDent went smoothly despite the complexity of migrating data from their previous system. ClearDent’s team provided outstanding support, proactive communication, and tailored guidance that kept the implementation on track. “It was a daunting task to change from Dentrix to ClearDent, but ClearDent’s team provided great communication and support,” Mandi noted. Staff adapted quickly thanks to ClearDent’s intuitive, user-friendly design. Features like integrated reporting, treatment planning, and seamless front-to-back office communication immediately began making a difference. The reporting tools, in particular, helped the team save time and reduce frustration when generating essential business insights.

The Results

Since implementing ClearDent, Cougar Ridge Dental has seen substantial improvements across all areas of the practice. “Our schedule is fuller, we can pull up lists of patients quickly, and booking is more efficient every single week,” Mandi shared. Staff are able to access patient information and treatment plans easily, leading to faster decision-making and better-coordinated care.

ClearDent’s sticky notes and customizable alerts allow the team to personalize patient experiences, remembering personalized details like a patient’s preference for a pillow or blanket during treatment. This thoughtful attention to patient comfort has not gone unnoticed. “We’ve already gotten gifts from patients because they’ve been so thankful for how we’ve treated them,” Mandi said. The ability to manage benefits accurately and efficiently has also led to increased patient satisfaction and referrals.

Another major benefit has been the clarity of treatment planning. “The fact that you can see the treatment plan from the appointment, patient file, and chart — and see notes, approvals, and what’s booked — makes everything so clear. It’s a huge help,” Mandi explained. The team no longer faces the guesswork or confusion that came with their previous software. ClearDent has streamlined their operations and improved morale.

Looking ahead, Mandi and the team are excited to explore ClearDent’s online booking tool, which they see as an important next step in supporting the clinic’s growth. They believe it will help fill the schedule even more effectively and provide added convenience for patients who prefer digital options.

Conclusion

Mandi encourages other dental practices to embrace change and consider modern solutions that can transform daily operations. “I know it’s overwhelming to think about changing your dental software because everything depends on it, but I 100% believe it is worth it to switch to ClearDent. It’s so efficient, user-friendly, and worth every penny for the ability to run a practice well.”

Cougar Ridge Dental’s experience demonstrates how modern, integrated software like ClearDent can drive real improvements in efficiency, patient satisfaction, and business success, setting a strong foundation for long-term growth.

"It’s so efficient, user-friendly, and worth every penny for the ability to run a practice well.”

How ClearDent’s Online Booking Nearly Eliminates No-Shows for Ellerslie Dental

About

Located in Edmonton, Ellerslie Dental has been serving the community for 16 years, focusing on providing a relaxed dental experience for their patients while offering a comprehensive list of services, including dental veneers, fillings, sealants, crowns, bonding, bridges, root canals, extractions, and much more. Ellerslie Dental prides itself on its holistic approach to patient care, ensuring that patients are well taken care of from the moment they book their appointments until they leave the chair.

Meet the Manager

At the forefront of delivering top-notch patient experiences is Sheena Nicholl, the office manager at Ellerslie Dental. With over 10 years of experience in the dental industry and a background in client and customer engagement, Sheena is always looking for ways to deliver exceptional patient care in a smarter, more efficient and simpler way.

See How Online Booking Nearly Eliminates No-Shows for Ellerslie Dental

All the features you love from ClearDent On-Prem, now enhanced with the accessibility and growth tools of the Cloud.

The Problem

Before switching to an integrated solution, Sheena struggled with the inefficiencies of a disjointed software setup. They were using a third-party patient engagement system for patient communication, including texting and recall reminders, which forced her to switch back and forth between different platforms. “We’d have to leave ClearDent and then go into this other system and put in all the information. It was a lot of back and forth.” Sheena recalled. A time-consuming process prone to errors, Sheena and her team would have multiple windows open simultaneously so that they could manually cross-check patient details to ensure the data was entered correctly across platforms.

In addition, Sheena spent a lot of time playing phone tag with patients, which added even more time to the process. This inefficient procedure became even more frustrating when managing appointment bookings, as the system only allowed patients to request a time rather than book it directly. Sheena and her staff had to manually block off times when unavailable, adding unnecessary work and risking double-bookings. Moreover, critical information was often “lost in translation” between systems, further complicating the workflow. The constant back-and-forth not only wasted time but also made it difficult to maintain a seamless experience for both staff and patients.

The Solution

Sheena decided to contact ClearDent and make the switch to ClearDent’s integrated online booking system. The decision came after researching alternatives and confirming that ClearDent’s solution could streamline communication and eliminate the need for multiple platforms. “I put my foot down and said that I didn’t want to deal with this other system” Sheena explained. As they began the early preview program with ClearDent’s Online Booking, Sheena realized how much her team appreciated the system, particularly how everything worked flawlessly—from how the booking system integrates with the scheduler to the implementation of the Online Booking link on their website.

ClearDent’s Online Booking system allowed Ellerslie Dental to stay within one platform, with all their patient information accessible in one place. With everything seamlessly synced between ClearDent and Online Booking, any adjustments to the schedule, such as blocking off times or setting appointment exceptions, could now be made quickly and effortlessly. Communication with patients also improved significantly, as they were able to send welcome texts, intake forms, and other information directly through ClearDent’s system.

The Results

Since implementing ClearDent’s online booking system, Ellerslie Dental has experienced significant improvements in both efficiency and patient satisfaction. Many of Ellerslie Dental’s patients have irregular work schedules or live in remote areas without reliable access to cell service, but they now have the convenience of booking appointments online at any time—whether it’s midnight or mid-day. Sheena highlighted that this arrangement is perfect for patients, as they are empowered to book appointments at a time that works for them. Sheena also found that patients are more committed to their appointments, which has reduced the number of cancellations and no-shows, as patients are more likely to honour appointments they booked themselves.

Additionally, the integration of ClearConnect, ClearDent’s patient engagement add-on, has further enhanced communication with patients. “It’s super easy, I shoot them a welcome text saying like, ‘Hey, so glad you could book with us.’” Sheena explained. “It’s so easy to let them know we’re looking forward to seeing them, and we also send intake forms ahead of time via text or the patient portal, so we’re prepared before they arrive.” Sheena was able to automate recall messages to include the Online Booking link, making it easy for patients to book appointments at their convenience and saving staff from having to make manual follow-up calls. This seamless communication has contributed to a smoother workflow, reducing the back-and-forth that previously complicated the booking and onboarding process. The practice has even seen an increase of 1 to 2 new patients per week, thanks to the ease of online booking combined with ClearConnect’s ability to engage patients before their appointments.

“I honestly would have appreciated this system ten years ago when I just started in the dental industry,” Sheena commented, reflecting on how much easier their operations have become with ClearDent’s Online Booking. The seamless, real-time integration with ClearDent has saved Ellerslie Dental significant time, and both existing and new patients appreciate how accessible and convenient the Online Booking system is. The ability to book appointments anytime, without needing to call the clinic, has not only improved patient satisfaction but also streamlined the practice’s workflow, allowing the team to focus on providing excellent care.

“I honestly would have appreciated this system ten years ago when I just started in the dental industry”

How ClearDent’s Integrated Online Booking Transformed Promontory Heights Dental’s Efficiency and Patient Experience

About

Promontory Heights Dental is a boutique, family-owned dental clinic located in Chilliwack, British Columbia. Committed to delivering exceptional dental care with a modern touch, the clinic offers a comprehensive range of services, including general dentistry, surgery, implants, Invisalign, Botox, and more. Their goal is to provide each patient with high-quality care in a relaxed and trusted environment, fostering relationships built on respect, trust, and a proactive commitment to dental health.

Meet the Team

Dr. Jehan Casey

With 16 years of experience, Dr. Casey has owned Promontory Heights Dental for the past two years. She is passionate about providing high-quality dental care and continually invests in ongoing education and modern dental technologies to enhance patient experiences.

Natalie D’Alesandro

With 17 years in the dental field, Natalie serves as both a Certified Dental Assistant and Reception Coordinator. Her dual expertise bridges clinical and administrative functions. Natalie’s commitment to patient care and operational efficiency contributes significantly to the welcoming atmosphere and smooth operations of the clinic.

See How Online Booking Increased Efficiency and New Patient Growth for Promontory Heights Dental

All the features you love from ClearDent, now enhanced with integrated online booking and seamless patient communication.

The Problem

Before integrating ClearDent’s online booking system, Promontory Heights Dental faced several challenges that hindered their efficiency and made it harder for patients to access their services. Dr. Casey found that most online booking solutions did not integrate directly with their existing ClearDent software. This lack of integration would have required staff to manually transfer patient bookings from the online platform to the scheduler, leading to wasted time and potential errors. Dr. Casey recalled thinking, “That’s such a waste of time. Really, ClearDent should be doing this.”

In the mean time, patients were unable to book appointments outside of office hours, resulting in missed opportunities and frustrating “phone tag” situations. This was particularly inconvenient for patients who remembered to schedule appointments late in the evening and for those who worked during weekdays. Furthermore, Promontory did not want to have to rely on multiple software systems for recalls, messaging, and scheduling as it would further complicate workflows and increase the likelihood of glitches and inefficiencies, which Dr. Casey had seen at other practices. She wanted her team to focus on learning one software and utilize all of its features and functionality for maximum efficiency.

The Solution

The turning point came when Dr. Casey received an email announcing ClearDent’s new integrated online booking system just before the Pacific Dental Conference in 2024. Excited about a solution that would seamlessly integrate with their existing software, she immediately reached out to ClearDent. “I was very, very excited when I heard ClearDent was doing this because I knew that would increase our efficiency and patient bookings” Dr. Casey said.

The setup process was smooth and user-friendly. Natalie noted, “The setup was actually quite easy. With the ClearDent software, everything is very manageable.” There were minimal errors, and any necessary adjustments were quickly addressed during the beta testing phase. The integrated system allowed patients to book appointments directly into the scheduler in real-time, eliminating the need for manual data entry and avoiding double-bookings. This ensured that appointment slots were filled efficiently, even outside of regular office hours.

Additionally, incorporating ClearMessaging in ClearConnect enabled instant communication with patients through text messages. Staff could confirm appointments, request additional information, and send personalized messages. Natalie explained, “It’s nice that we can just go in, right-click, and send a text message right away.” The unified platform not only streamlined administrative tasks but also enhanced the overall patient experience by making communication more efficient and personalized.

The Results

Since implementing ClearDent’s Online Booking and messaging system with ClearConnect, Promontory Heights Dental has experienced significant improvements in efficiency, patient satisfaction, and schedule optimization. Natalie shared, “When we finish in the evening, sometimes we’ll have an opening, and we’ll come in in the morning and see that the opening has been booked.” This automation both reduced the workload and helped to fill the schedule without extra effort.

Patients appreciated the ability to book appointments at any time, especially outside of office hours. Dr. Casey emphasized, “It’s really valuable, especially for people who work during the week.” The convenience of choosing appointment times that suited them led to a significant reduction in cancellations. Natalie explained, “The cancellations for those patients that book the appointments online are actually very minimal because they book for the date that they know works for them.”

The practice also saw an increase in new patient bookings, averaging a few new patients each week through the online system. Marketing efforts, including QR codes on flyers and social media promotion, could now point potential patients to a place where they could actually schedule an appointment, driving even more new patient growth. Patients expressed appreciation for the new system, finding it easy to use and in line with other online booking experiences in healthcare. “They’re very appreciative that we have introduced this system for them,” noted Natalie.

In addition to the new online booking tools, improved communication through ClearMessaging allowed the team to quickly send personalized texts, gather necessary information, and confirm appointments. The ability to view text message histories ensured that all staff members were up-to-date on patient communications, reducing confusion and enhancing preparedness. Natalie said, “We have a template, and they get back to us right away.”

By using ClearDent’s integrated practice management management and patient engagement solutions, Promontory eliminated the need for multiple software subscriptions, resulting in significant cost savings and better overall efficiencies. Dr. Casey highlighted, “It saves money for me as a business owner because then you’re not utilizing several subscriptions. It’s all in one.”

Conclusion

The integration of ClearDent’s Online Booking and ClearConnect systems has transformed Promontory Heights Dental’s operations, enhancing both efficiency and patient satisfaction while driving practice growth through new patient acquisition. By embracing these tools, Dr. Casey and her team have streamlined appointment scheduling, improved communication, and provided patients with the convenience of booking appointments at their leisure.

Dr. Casey offers this advice to other dental practices:

“If you have a software solution, utilize every feature in it because it will improve processes and efficiency in the practice. It’s all about efficiency. And finding a program that provides all these services in one has been great.”

Promontory Heights‘ experience shows the significant advantages of embracing integrated dental software solutions. The practice has not only improved its operational efficiency but also enhanced the overall patient experience, setting a benchmark for modern dental care.

"If you have a software solution, utilize every feature in it because it will improve processes and efficiency in the practice."

ClearVault Saves the Day for LifePath Wellness International

About

LifePath Wellness International, based in Chestermere, Alberta, is one of the largest clinics in the region, featuring over 300 dental and wellness services, 20 operatories, and a team of more than 50 dedicated providers and staff. With a commitment to comprehensive family care led by Practice Director Craig Hayes and a team of experienced professionals, LifePath serves as a cornerstone of the community. Since its founding, LifePath has focused on creating a welcoming, reliable, and comfortable environment for its patients.

The Problem

In the fast-paced environment of comprehensive wellness practices, data integrity is non-negotiable. LifePath Wellness encountered a major issue when their primary fee guides, with hundreds of critical modifications, were lost from their ClearDent system. The issue occurred when the previous year’s fee guides were accidentally selected and inadvertently altered all code prices. Without these guides, the practice’s ability to perform procedures, bill accurately, and maintain operations was severely jeopardized.

The stakes were high: the absence of the fee guide would result in operational downtime, revenue loss, and significant stress for both the team and their patients. Quick recovery was essential.

The Solution

Fortunately, LifePath Wellness had subscribed to ClearVault, a robust cloud-based backup solution designed to ensure secure, compliant, and reliable data management. Thanks to ClearVault’s automated daily backups and stringent compliance with Canadian privacy laws, ClearDent’s support team was able to swiftly restore the lost data with just one call. Within a few hours, the team had everything back up and running, minimizing disruptions and ensuring the practice could continue serving patients without significant delays or lost revenue. The solution’s comprehensive backup system and audit trail not only facilitated the recovery of the fee guide but also enabled the team to identify and address the root cause of the issue efficiently.

Why ClearVault Was Critical

ClearVault’s built-in backup solution ensured that LifePath Wellness avoided the catastrophic consequences of prolonged downtime:

Immediate Recovery: Daily automated backups enabled ClearDent to restore the lost data with minimal disruption.

Compliance and Security: ClearVault adheres to Canadian privacy laws, encrypting and storing all data within Canada.

Proactive Safeguards: With a 3-2-1 (+1) backup strategy, including offsite cloud storage, ClearVault mitigated the risk of operational paralysis.

Why Backing up Your Data Matters

Craig Hayes and his team at LifePath Wellness were spared the stress and financial implications of losing critical data because of ClearVault. This incident highlights a universal truth for practices: Data is the new gold. Losing it could mean losing your ability to operate and generate revenue. Buildings can burn down, offices can flood, and accidents happen—but ClearVault ensures that your practice’s data is always secure and recoverable.

For practices like LifePath Wellness, ClearVault is not just a backup solution—it’s a security blanket, safeguarding operations and patient care.

Take the first step toward complete data security today.

Fairview Dental Embraces the Cloud With ClearDent Link and Stays Focused on Patient Education

In 2021, Dr. Dylan Olver, a passionate dentist dedicated to patient education and innovative dental practice, became the owner of the Fairview Dental Centre in Vancouver, BC, which was an early adopter of ClearDent. Dr. Olver’s journey with the clinic began in 2017 after completing his Doctor of Dental Medicine at UBC. From its inception, the practice fostered the philosophy that a picture is worth a thousand words, especially in patient care – making patient education a top priority.

Today, that philosophy is supported not just inside the operatory, but beyond the clinic walls using the latest in Cloud technology. With the introduction of ClearDent Link, Fairview Dental has expanded how it works, giving doctors and staff secure, reliable access to the practice at anytime, from anywhere. For Dr. Olver, this addition hasn’t meant reinventing workflows — instead, it’s delivered something just as valuable: convenience and flexibility.

From Early Adoption to Remote Accessibility

His first impressions from his early days at Fairview Dental highlighted ClearDent’s user-friendliness, especially in charting, imaging, and accessing patient history. According to Olver, “Compared to other software like PowerPractice, ClearDent stood out for its ease of use, comprehensive features, and streamlined scheduler. Its odontogram and imaging integration capabilities were particularly appealing, enhancing the practice’s educational philosophy.”

Upon taking over the practice, Dr. Olver was already familiar with ClearDent having used it for five years, making the transition to ownership that much smoother. He was also aware of ClearDent’s upcoming product roadmap, and looked forward to ClearDent’s Cloud solutions, ClearConnect, and Online Booking.

Recently, ClearDent Link has become the latest step along Fairview Dental’s journey. Previously, they relied on remote desktop tools like TeamViewer, which were clunky, limited to a single terminal, and prone to downtime. With Link, the team can log in from any device, at any time, without those frustrations.

Comparative Advantages and Valuable Retention

Before, Dr. Olver considered other practice management software. However, the intuitive nature of ClearDent, coupled with its robust features, solidified his decision to retain it during the practice transition. As an owner, the comprehensive reporting tools within ClearDent have proven invaluable, offering insights into production averages per procedure and staff performance – things he hadn’t been as focused on when he was an associate. And knowing that ClearDent had a clear product roadmap that would power the practice today and into the future, it was a no-brainer.

Daily Impact: Straightforward, Reliable, Convenient

ClearDent is used daily at Dr. Olver’s practice for patient education, imaging workflows, and easy access to patient histories. The practice has successfully integrated ClearDent into their unique workflow, emphasizing the importance of dental photography for comprehensive records. Their unique approach to patient education using ClearDent’s software has allowed the practice to attract 3-4 new patients weekly without advertising — showing the power of client reviews, referrals, and word-of-mouth.

ClearDent Link builds on that foundation with its biggest impact being everyday convenience:

Doctors can finish clinical notes or send referrals from home.

Emergency calls are easier to manage with access to charts and historical imaging from anywhere.

Staff can complete documentation outside office hours, improving work-life balance.

Remote reception is now on the horizon, thanks to Link’s compatibility with VOIP phone systems.

Equally important, Link didn’t require a steep learning curve. Implementation was smooth, setup was straightforward, and the user experience mirrored what the team already knew from ClearDent On-Prem. For Dr. Olver, it wasn’t about changing how his practice operates but extending flexibility to his team without disruption.

Long-Term Vision and Impact on Patient Relationships

Looking to the future, Dr. Olver envisions moving the practice to the ClearDent Cloud platform to leverage analytics and data-driven insights, plus all the other benefits of a full Cloud solution. The anticipated features, such as cloud-based services, client engagement and online booking, promise to further streamline workflows, reduce administrative burdens, and grow the practice.

ClearDent has significantly impacted patient relationships, efficiency, and service quality at the practice. The software’s forms and automation relieve the front desk of significant workloads, allowing the team to focus more on patient care. Dr. Olver’s treatment philosophy relies heavily on ClearDent’s workflow, especially in educating patients through detailed imagery and records.

Personal Insight and Advice

A standout moment for Dr. Olver was realizing how ClearDent enabled his hygienist team to meticulously update and record dental changes, supporting the practice’s educational approach. His advice to other practices is pragmatic: “Think about how much remote access your team really needs. ClearDent Link won’t change how you treat patients in the chair, but it will give you peace of mind and flexibility. For us, it’s not about efficiency gains — it’s about reliability and the freedom to work when and where you need to.”

Conclusion

Dr. Olver’s dental practice exemplifies how embracing innovative technology like ClearDent can transform patient care, improve operational efficiency, and support long-term growth. ClearDent’s comprehensive features and user-friendly interface have made it an indispensable tool for Dr. Olver, allowing him to stay true to his philosophy of education through imaging and ensuring his practice remains at the forefront of dental care innovation.

With ClearDent Link now part of the story, Fairview Dental has extended its capabilities beyond the four walls of the practice. The result isn’t flashy — it’s straightforward, effective, and dependable. For Dr. Olver, that’s the biggest benefit: convenience that makes dentistry easier to manage, anytime, anywhere.

"For us, it’s not about efficiency gains — it’s about reliability and the freedom to work when and where you need to.”

Adapting and Thriving with ClearDent: Dr. A.M Kahane’s Journey to Efficiency

About

In the evolving world of dental practice management, finding software that not only keeps pace with change but drives innovation and efficiency is imperative. Dr. Kahane’s journey thriving with ClearDent over the years demonstrates growth, adaptation, and success that many in the dental community can learn from.

ClearDent has been a constant in Dr. A.M. Kahane’s operations for several years, offering a seamless experience that significantly optimizes daily operations. ClearDent’s platform evolution has been characterized by continuous improvements and enhanced functionality. This all comes together with an eye towards an intuitive user experience. This commitment to innovation allows Dr. Kahane’s practice to easily integrate new features into their workflow without disruption. From imaging, document management to digital treatment planning, ClearDent gets it done. Their transition towards a paperless office has been facilitated by ClearDent’s robust document centre and digital charting capabilities, streamlining reception tasks and improving overall efficiency.

Feature Highlights: Thriving with ClearDent

According to Rhonda Oliver, Dental Centre Manager, a standout feature for the practice is ClearDent’s treatment plan manager system. The ease of following up on outstanding treatments, user-friendly charting, and treatment planning have been game-changers. According to Oliver, “The system is great at generating all the lists we could possibly need.”

One of the most impactful features for the practice is ClearDent’s charting tool. Replacing paper records with digital charting streamlines treatment planning and scheduling. This allows for a much more organized and efficient workflow. Today, everything can be done in one place, and handwriting booking notes are a thing of the past.

Finally, Oliver says that the “To-Do Items” in the system is invaluable to the team. Using it for follow-up for patients or just for general reminders to the staff, the To-Do Items ensure they never miss an important task or reminder. It is a critical tool that each person in the clinic uses daily to keep everything organized. According to Oliver, “We’d be lost without it.”

ClearDent’s features not only simplify internal processes but significantly enhance patient care and management across the board. ClearDent is utilized in all aspects of the practice’s daily operations, from patient engagement to billing, highlighting its versatility and comprehensive coverage.

Valued Feedback and Community Engagement

One thing Oliver appreciates most about ClearDent is their responsiveness to user feedback. Suggestions from the dental community are taken seriously, with many being incorporated into subsequent product updates. This collaborative approach leads to tangible enhancements, such as the implementation of a premedication indicator for appointments, that results from Oliver’s suggestions.

Leveraging ClearDent for Maximum Benefit

For new users, Oliver recommends taking full advantage of ClearDent’s training resources. “The depth and breadth of the software’s capabilities are vast, and continuous learning can uncover new ways to optimize practice management.” Encouraging patient communication through emails and texts is a key strategy for improving engagement and operational efficiency.

Looking to the Future

ClearDent’s ongoing updates and enhancements continue to hold promise for further streamlining and enriching the practice’s operations. As ClearDent looks to the future, Oliver sees the software as a pivotal element in its continuous success, driving efficiency, and innovation in dental care. According to Oliver, “We look forward to exploring the Patient Portal and new Online Booking functionality.” Dr. Kahane’s journey thriving with ClearDent is a testament to the power of adaptive technology. In transforming healthcare practices, ClearDent highlights a path of continuous improvement and patient-centric care.

“One thing I have always loved about ClearDent is that they take all our suggestions seriously and many of them have been implemented in their product updates. ClearDent constantly makes improvements to their platform, but those changes are never disruptive to our practice.”

Dr. Kumar Transforms Dental Care with ClearDent

About

When Dr. Kumar set out to start her dental practice, her journey led her to ClearDent. Another ClearDent customer, KDental made the pivotal introduction. An opportunity to attend a seminar hosted by ClearDent opened Dr. Kumar’s eyes to the possibilities that ClearDent could offer her practice. Although other software solutions like Eaglesoft and Dentrix were considered, it was ClearDent’s user-friendly interface, comprehensive imaging integration capabilities, and the promise of growth and compliance that set it apart. The limitations and support concerns associated with alternatives like Abledent and Tracker further solidified ClearDent as the choice for Dr. Kumar’s practice.

Seamless Implementation: Setting a New Standard

Embarking on the implementation process as a brand-new practice, Dr. Kumar found the journey to be exceptionally smooth, thanks in part to the expert guidance of the ClearDent onboarding team, whose patience and flexibility were invaluable. Despite the challenges posed by construction delays, permit acquisitions, and staffing hurdles, the ClearDent support team and trainers ensured a seamless transition to the technology that would ultimately run the business. Their dedication to connecting, configuring, testing, and training meant that Dr. Kumar’s practice could start welcoming patients without delay.

Daily Operations: Features that Have a Big Impact

For the past eleven years, ClearDent has become integral to the practice’s daily operations. Features like Contract Billing, ClearConnect, (patient engagement) and ClearVault (data back-up and security) have not only simplified processes, but also enhanced patient care. Automated patient confirmations through ClearConnect free up valuable staff time, allowing for more personalized patient follow-ups. Meanwhile, ClearDent’s Contract Billing has streamlined orthodontic billing, and ClearVault ensures the security of patient data. The implementation of a recall reminder system has further optimized workflow efficiency.

Measurable Outcomes: A Practice Transformed

Since integrating ClearDent, Dr. Kumar’s practice has observed notable improvements. The effective use of the Appointment Manager has maximized schedule efficiency, directly contributing to increased revenue. The introduction of Contract Billing has optimized orthodontic booking management, allowing for the addition of a new chair and has significantly boosted the practice’s financial performance.

ClearDent has played a crucial role in nurturing patient relationships. The ease of communication facilitated by ClearConnect has kept patients engaged and satisfied, fostering a sense of connection and community within the practice.

Standing Apart and Looking Ahead

Reflecting on her experience, Dr. Kumar appreciates ClearDent’s intuitive design and its alignment with Canadian dental regulations and standards. Its commitment to the “paperless practice” and the unparalleled support offered set ClearDent apart from the alternatives considered.

Dr. Kumar is excited about the future enhancements to ClearDent, particularly online booking capabilities, and remains a vocal advocate for the software among her peers. Her advice to other practices is clear: embrace ClearDent for its innovation, support, and the personal touch they bring to dental practice management.

Dr. Kumar’s experience underscores the transformative power of ClearDent. Not only does it streamline operations, but it also meets the evolving preferences of patients who favor modern, convenient communication methods. In an era where efficiency and personal touch are paramount, ClearDent emerges as the partner of choice for forward-thinking dental practices like Dr. Kumar.

“The great thing about ClearDent is not only is it easy to use and fully compliant, but I have the peace of mind knowing that it will grow with my practice and keep me future-ready at all times.”

How Oak Dental Partners Transformed Patient Care and Operations with ClearDent Cloud

About

Across the wider Edmonton region, plenty of Albertans are familiar with the devoted care received at Oak Dental Partners. With 10 locations, they’ve made it their mission to use the diverse skillsets of their multi-disciplinary team to make brightening smiles a positive and consistent experience.

Meet the Manager

Kayla Clelland is the General Manager for Oak Dental Partners, overseeing the operations of all locations including their call center.

The Problem

As Oak Dental Partners rapidly expanded, the ability to fulfill their mission of a seamless experience for every patient began to get complicated. Connecting multiple offices to a single call centre, while delivering a tight-knit practice experience required a lot of moving parts. According to Clelland, “We were adding clinics really quickly – overloading our servers, and we had a lot of VPNs and remote computers.” Fusing together the various digital odds and ends was proving to be slow and inefficient.

The leadership team took the time to assess their needs as a growing business along with the needs of their patient base. Reviewing their options, they found plenty of dental software options, but felt like none were a perfect fit.

The Solution

The decision to pursue a cloud solution was a logical one for Clelland and the team at Oak Dental Partners. While ClearDent Cloud was their first pick of practice management software, they had enough experience to know that implementation can be challenging with any solution. As they began beta testing ClearDent Cloud at the Stadium Dental location, to their surprise, the teams loved the training program that was provided and mentioned that they felt a lot less stress than prior experiences bringing new software online. Now, onboarding new employees is a breeze and even after training, Clelland is able to direct staff with software questions to ClearDent’s step-by-step videos. “ClearDent’s training videos have honestly been a lifesaver.”

Overnight, many of Stadium Dental’s issues evaporated. Previously unreliable tunneling software, slow-to-connect VPNs, and remote access connections were replaced with a single URL and dependable connection. Access controls within ClearDent Cloud allowed Clelland to easily determine who could access what, from where, and during what hours. Staff received access to the areas of the practice that were required to complete their respective tasks – whether they did them from their office, call centre, or their couch at home.

The level of control they had over their entire operations was an unexpected delight for Clelland and the company. The ability to customize treatment plans, patient follow-up, and other day-to-day activities meant ClearDent’s Cloud solution felt more like Stadium’s personalized solution. As their location count grew, ClearDent’s ability to duplicate features and templates allowed them to bring a new level of consistency to other practices and get everything set up in record time. When staff move between clinics to see patients or fill sick day gaps, they instantly know their way around the systems.

“ClearDent Cloud has made life easier – not only have our practices made more money, but we’ve also saved money.”

Providing a uniform experience across offices while allowing dentists to review their workload and update notes from home has made the clinics on ClearDent Cloud more productive. That’s something Kayla knows for a fact, thanks to the accuracy and detail of ClearDent Cloud’s reporting capabilities.

ClearDent’s Ledger makes it easier for the finance team to understand what generates the most revenue and dentists can set clear production goals with progress that can be easily tracked. With both practice locations and the call centre working from the same system, management feels fully connected to each practice. Clelland more is on top of every aspect of the business with ClearDent Cloud. Each day she closely watches the Audit Trail, verifying who, when, and where an update occurs. The ability to pinpoint the source of issues or errors and quickly respond has given her a much greater sense of confidence.

As a general manager, Kayla’s advice to any practice is to switch to ClearDent Cloud “Now, honestly.” The simple, secure, and available-anywhere approach that ClearDent Cloud offers even single-location practices, is something she firmly believes in. “ClearDent will improve your practice in ways you wouldn’t have thought needed improvement.”

“ClearDent Cloud has made life easier - not only have our practices made more money, but we’ve also saved money.”

Dr. Kendall James Connects Offices in BC and Alberta with ClearDent Cloud to Better Track Performance

About

Located just off Harvey Avenue in Kelowna, BC is one of the many offices of Dr. Kendall James. Dr. James owns a multi-location practice specializing in prosthodontics that brings an informed, advanced, and personalized approach to oral health care. Leveraging the latest technology, his patients across British Columbia and Alberta have been receiving customized care that seeks comfort throughout the process of repairing their smiles.

Meet the Owner

As far as specialists go, you may be hard-pressed to find a more enthusiastic prosthodontist than Dr. Kendall James. Dr. James is a Canadian-born nomad who earned his dental degree from the University of Sydney in Australia before diving into his specialization at the University of Minnesota. Since returning to Canada, he has met with some of the most complex care cases across British Columbia and Alberta. Past President of the BC Society of Prosthodontists, Dr. James now manages multiple locations incorporating the most recent advances in dental technology.

The Problem

When Dr. Kendall purchased his Kelowna practice, he quickly determined that change was needed. The clinic was still managing their patients on paper, pulling out a large scheduling binder when appointments were made or cancelled. Having worked with different digital solutions in his other locations, Dr. James had already seen the improvements to productivity that came with a good practice management software solution.

With multiple clinics practicing across two provinces, Dr. James wanted to connect offices to better understand the trends, performance, and health of each location. Using third parties to connect his mostly on-premise servers through portals, he was often frustrated by the inconsistent experience. It was tedious if not impossible to look up key scheduling or operational information, while concerns regarding security frequently surfaced through IT groups. Dr. James needed a more robust way to connect his practices and keep everyone on the same digital page.

The Solution

Relatively early in the days of the cloud, Dr. James approached ClearDent to learn about possible solutions. Already using ClearDent’s on-prem servers, Dr. James wanted to reduce the risks that came with last-minute changes to schedules and charts during his weekly trips between BC and Alberta. When he purchased his Kelowna location, he saw the opportunity to transition to cloud technology. Now, after testing and using ClearDent Cloud, he says his practice has dramatically changed for the better.

Moving from exclusively paper records in the Kelowna practice came with immediate challenges. With 50 years of collective experience, staff thoroughly understood the processes involved in running a practice and providing excellent patient care, but initially struggled to see the value of ditching binders and file folders. Despite this, ClearDent took the time to educate the team on the benefits of a cloud-based digital solution. Dr. James was grateful for how helpful ClearDent was in the process and considered the streamlined training to be a big success.

As staff were provided with a view of the business beyond the day-to-day perio and endo work, conversations started to shift. Before ClearDent Cloud, the team might have anecdotal evidence or a feeling about how the business was performing, but now they were openly discussing referral patterns and what portion of their revenue was based on each coding. With the Cloud’s anywhere-access, this also translated to better communication between treatment coordinators and the front-desk with real-time updates to charts and patient files – even when specialists are out of the office.

“There are certain things that ClearDent Cloud offers that have changed the way I view my numbers.”

Once enough data was generated to inform smarter revenue decisions, Dr. James focused on his costs. Before ClearDent Cloud, he would submit his analytics to 3rd-party companies to compile and organize data. Now direct access to the analytics and insights are organized in the ClearDent Cloud Dashboard, available in the office, at home, or on the road. “Now it’s really at my fingertips with the dashboard that we have […] and I can see it in real-time.

Dr. James also found himself spending less time discussing security requirements. Despite being free to reliably update a patient chart from anywhere, security improved by eliminating third-parties handling data transfers. As time went on, another cloud security improvement became clearer, “We were having more problems with our on-premise servers and IT, than with the cloud.” Dr. James can only recall a single incident of disruption at his cloud offices, whereas his on-prem locations regularly saw costly issues requiring frequent maintenance.

Looking back, he sees the switch as an obvious one, “I don’t think there’s any wrong time to switch over to the cloud.” Modernizing his practice with ClearDent Cloud has provided professional insights, increased efficiency, tighter security, and more control over how he runs his business – even if he’s on the road with his iPad. “ClearDent Cloud has given me the information I need about my clinic anytime, anywhere. It’s exactly what I want.”